AMC and Service Management
Annual maintenance contracts mapped to the assets they cover, service requests raised and approved, vendor visits logged, SLAs tracked and renewals flagged before a contract quietly lapses.
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How the Vawsum AMC and Service Management module works
Contracts that do not lapse, vendors that can be held to a schedule.
Maintenance contracts fail quietly. An AMC is signed for the air conditioning, filed in a drawer, and nobody notices it expired in March until a unit fails in May and the vendor points at the date. The generator is serviced twice in one quarter and not at all in the next, because the two people who arrange it do not compare notes. When the auditor asks what was spent on maintaining a particular asset, the answer takes a week to assemble. Vawsum handles the whole maintenance flow against the assets themselves. AMC contracts are created and mapped to the specific equipment they cover, so a contract is attached to a projector rather than sitting in a folder called Contracts. Service requests are raised and approved rather than telephoned in. Vendor visits are logged as they happen, building a complete service history against each asset - what was done, by whom and when. SLAs are tracked so a vendor who is meant to attend within forty-eight hours can be shown, from the record, whether they did. And expiry and renewal are surfaced ahead of the date, so the decision to renew, renegotiate or drop a contract is made deliberately rather than discovered after a breakdown. Because it runs on the same asset record as Asset Management, the equipment register and the maintenance history are never two separate versions of the truth.
Benefits
Fewer surprise breakdowns, and a vendor conversation backed by a record
Features
Designed basis inputs from 1000+ institutions
Frequently asked questions
If you have any doubts about our AMC and Service Management module beside these, feel free to reach out to us
1. What does the AMC module actually manage?
The full maintenance flow for school assets – AMC contracts, mapping those contracts to specific assets, service requests, vendor visits, SLA tracking and the approvals around all of it.
2. Can I opt for just AMC and Service Management?
Yes you can. You need not pick the other modules of Vawsum, although the module is most useful alongside Asset Management since contracts are mapped to registered assets.
3. How do we stop a contract expiring without anyone noticing?
Contracts approaching expiry are surfaced ahead of the date. Renewal becomes a decision the institution makes deliberately rather than a gap discovered after a breakdown, which is how most AMCs actually lapse.
4. Can we see which assets are under contract?
Yes. An AMC is mapped to the specific equipment it covers, so anyone looking at an asset can see whether it is under contract, with which vendor and until when.
5. How are faults reported?
As service requests, raised in the system and routed for approval, rather than telephoned in. Nothing depends on one person remembering to call, and every request carries a timestamp.
6. Can we hold a vendor to their response time?
Yes. Where a contract commits a vendor to an SLA, performance against it is tracked, so a conversation about repeated delays is supported by the record rather than by two parties remembering differently.
7. What does the service history show?
Every service request, vendor visit and intervention accumulates against the asset – what was done, by whom and when – so the complete maintenance record of a piece of equipment is available in one place across its life.
8. Does maintenance spend go through approval?
Yes. Service requests and the spend attached to them route through an approval workflow, so work is authorised before it is commissioned rather than questioned when the invoice arrives.
9. How is this different from Asset Management?
Asset Management is the register – what you own, where it is and who holds it. AMC and Service Management is what happens to those assets over time – contracts, servicing, vendors and repairs. They run on the same asset record, so the register and the maintenance history stay in step.
10. Can it help decide whether to repair or replace?
It gives you the basis for that decision. When the service history and maintenance spend for a piece of equipment sit in one place, the point at which repeated repairs cost more than replacement becomes visible rather than arguable.
11. Do we need any hardware for this module?
No. It runs on the same cloud platform as the rest of Vawsum, from a desktop or the mobile app.
12. How long does it take to go live?
We can configure the system in a few hours if we have all the data.